In our previous posts, we explored how Divblox streamlines the software development lifecycle. From scoping features in the Requirements app, estimating points, tracking tasks on the Delivery board, to auditing velocity via Project Health.
However, a great application lifecycle doesn’t end when code is shipped. Once users are using your software, handling feedback, bug reports, and user issues efficiently becomes vital.
Enter the Divblox Support App, your team’s gateway for capturing user issues in production and seamlessly linking them directly into your development pipeline.
A Familiar, High-Velocity Interface
If your team is already familiar with the Divblox Delivery app, you’ll feel right at home. The Support app centers around an intuitive Kanban board designed specifically for managing incoming support tickets.
It carries over the majority of the powerful collaboration features found in the Delivery app:
- Member Assignment: Assign support agents or developers directly to incoming tickets to ensure clear ownership.
- Tags & Categorsiation: Add custom tags to filter and group tickets by priority, feature area, or issue type.
- Comments & Collaboration: Discuss resolution strategies internally with your team right on the ticket.
- Activity: Keep a complete, time-stamped history of every status change, assignment shift, and movement across the board.
Capture Rich Context via the Embedded Support Widget
Reproducing a bug reported by an end-user is often the most frustrating part of customer support. Divblox solves this by offering an embeddable Support Widget that can be dropped directly into your web or mobile application.
When a user submits a ticket via the widget, Divblox automatically captures rich, diagnostic context:
- Direct File Uploads: Users can easily attach relevant logs, PDFs, or documents.
- Automated Screen Captures: The widget takes a screenshot of exactly what the user was seeing on their screen at the moment they submitted the ticket.
- Environment Metadata: Get instant visibility into technical details, including the user’s browser type, version, and operating system, eliminating the back-and-forth asking for environment specs.
Seamless SDLC Integration
The true magic of the Support app lies in its native connection to the rest of the Divblox ecosystem. Support issues shouldn’t live in an isolated silo; when a user reports a critical bug or a brilliant feature idea, you can action it instantly.
With one click, you can convert a support request into:
- A Delivery Ticket: Route the issue straight to your engineering team’s active sprint board if a quick fix is required.
- A Requirement: Send the request to the Requirements app to be scoped, version-locked, and prioritised for a future release cycle.
Why Bring Support Into Divblox?
By unifying user support with your core development tools, you bridge the gap between end-users, product managers, and developers. Nothing gets lost in translation, technical context is automatically captured, and user feedback directly drives your product roadmap.
How does your team currently bridge the gap between customer support requests and developer task management? Are your engineers still hunting down browser details manually?














